Refund Policy

To allow users to evaluate our platform before making financial commitments, Xvest offers a free tier access mode to core conversational financial intelligence and basic signal features. Users are encouraged to utilize the free tier to determine whether Xvest meets their research and analytical needs prior to purchasing any premium subscription or tier upgrade.

Upon purchasing a premium plan, subscription, or paid tier feature on Xvest:

• All payments and purchases are strictly final and non-refundable.
• Because payment grants immediate, unrestricted access to real-time computational model outputs, proprietary signal engines, server infrastructure allocation, and external LLM routing resources, we do not issue full, partial, or prorated refunds under any circumstances.
• This non-refundable policy applies to all payment methods, including non-custodial cryptocurrency transactions, digital vouchers, and third-party payment gateways.

• You may cancel your paid subscription at any time through your Xvest account settings.
• Upon cancellation, your premium features will remain active until the end of your current paid billing cycle.
• Automatic renewal charges (where applicable) will cease immediately following cancellation. No recurring fees will be charged after a successful cancellation.

In the event of a severe, prolonged service outage attributable solely to Xvest’s primary infrastructure (excluding external API providers or general internet disruption) that prevents access to paid features:

• Please notify our support team within 7 calendar days of the service interruption.
• Following verification of server logs and outage reports, we may, at our sole discretion, issue appropriate service extensions or platform credits. Cash, fiat, or cryptocurrency refunds will not be issued.

Any attempt to initiate fraudulent chargebacks, payment disputes, unauthorized transaction reversals, or fraudulent usage through payment gateways or crypto networks will result in the immediate and permanent termination of your Xvest account, Google OAuth association, and access to all connected services.

For inquiries regarding active subscriptions, payment processing, or account status, please contact:

• Legal & Support Team: legal@xvest.tech
• Official Documentation Repository: github.com/xvest-sbs/xvest-legal-docs